Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot…

Mental Health and Substance Misuse Treatment Is Increasingly a Video Chat or Phone Call Away

More Californians are talking to their therapists through a video screen or by phone than in…

FTC’s record-setting Do Not Call settlement: 4 tips for business and one candid suggestion

Yesterday’s 10th anniversary of the National Do Not Call Registry was a good time to reflect…

A Call for Comfort Brought the Police Instead. Now the Solution Is in Danger.

If you or someone you know may be experiencing a mental health crisis, contact the 988…

Do interest rate hikes call for a change of investing strategy? 

Buying shares when they look cheap in the hope they’ll be worth more later may seem…